Privacy Policy

    Effective date: August 28, 2026 · Policy version: 2026-08-28

    1. Scope

    ALERTSIO LLC d/b/a CallFlow operates the CallFlow service. This policy explains information handled when you use it.

    2. Information we handle

    • Account data: registration and profile information, such as name, email, username, optional mobile number and SMS-consent timestamp, and password hash.
    • Call operations: call detail records, including calling and destination numbers, timestamps, duration, status, and routing decisions.
    • Recordings: if a customer enables recording, the resulting recordings. They normally expire after 10 days, but a user may delete them earlier and we may preserve them for legal, security, or dispute needs.
    • Wallet and payment data: prepaid-wallet balances, credits, debits, and billing records. For USDT on TRON, this can include transaction hashes, sender and receiving wallet addresses, which are public blockchain information.
    • Sessions and support: session cookies and support communications. We process IP addresses transiently in memory for abuse prevention; we do not currently retain an account-linked login-IP history.

    3. Uses and disclosures

    We use information to provide routing, billing, authentication, support, security, troubleshooting, and to investigate misuse or comply with applicable obligations. We share data as needed with telephony, hosting, and other providers that help operate the Service; in a business transfer; or in response to valid legal process or other lawful requirements. We do not sell personal information.

    4. Retention, security, and choices

    We retain information for operational needs and may retain it longer for legal, security, accounting, or dispute purposes. Retention varies by data type and is not promised for a fixed term. We use reasonable administrative and technical safeguards, but no system is completely secure. You may contact us to request access, correction, or deletion; requests are subject to verification and applicable obligations. Recording deletion does not override a preservation requirement.

    5. Cookies and updates

    CallFlow uses session cookies to keep users authenticated and may store preferences such as theme. We may update this policy by posting a revised version or providing notice where appropriate.

    6. Related policies and contact

    See our Terms of Service, Acceptable Use Policy, and Legal Request Guidelines. For privacy questions, contact support@callflow.solutions.

    ALERTSIO LLC d/b/a CallFlow
    1309 COFFEEN AVE, SHERIDAN, WYOMING 82801