Privacy Policy

    Effective date: August 28, 2026 · Policy version: 2026-08-28

    1. Scope

    ALERTSIO LLC d/b/a CallFlow operates the CallFlow service. This policy explains information handled when you use it.

    2. Information we handle

    • Account data: registration and profile information, such as name, email, username, optional mobile number and SMS-consent timestamp, and password hash.
    • Call operations: call detail records, including calling and destination numbers, timestamps, duration, status, and routing decisions.
    • Recordings: if a customer enables recording, the resulting recordings. They normally expire after 10 days, but a user may delete them earlier and we may preserve them for legal, security, or dispute needs.
    • Wallet and payment data: prepaid-wallet balances, credits, debits, and billing records. For USDT on TRON, this can include transaction hashes, sender and receiving wallet addresses, which are public blockchain information.
    • Sessions and support: session cookies and support communications. We process IP addresses transiently in memory for abuse prevention; we do not currently retain an account-linked login-IP history.

    3. Uses and disclosures

    We use information to provide routing, billing, authentication, support, security, troubleshooting, and to investigate misuse or comply with applicable obligations. We share data as needed with telephony, hosting, and other providers that help operate the Service; in a business transfer; or in response to valid legal process or other lawful requirements. If a customer connects a CRM or automation tool (through webhooks, the API, or a direct CRM connection), call records for that customer's account — including calling numbers, outcomes, and recording links — are sent to the tool the customer chose, under that tool's own privacy terms; the CRM sign-in itself is handled by an OAuth broker that stores the access tokens, and customers can disconnect at any time. We do not sell personal information.

    4. Retention, security, and choices

    We retain information for operational needs and may retain it longer for legal, security, accounting, or dispute purposes. Retention varies by data type and is not promised for a fixed term. We use reasonable administrative and technical safeguards, but no system is completely secure. You may contact us to request access, correction, or deletion; requests are subject to verification and applicable obligations. Recording deletion does not override a preservation requirement.

    5. Cookies and updates

    CallFlow uses session cookies to keep users authenticated and may store preferences such as theme. We may update this policy by posting a revised version or providing notice where appropriate.

    6. Free phone number lookup and browser extension

    The free lookup on our website and the VoIP Number Lookup by CallFlow browser extension work the same way and share this policy. When you check a number, the number you typed (or, in the extension, text you selected and chose to look up from the right-click menu) and the country you picked are sent over HTTPS to callflow.solutions, which returns the line type, carrier of record and country for that number. We process your IP address transiently as a salted hash to enforce the daily allowance; the address itself is not stored. The result of a check is kept in our number cache for a while so the same number does not have to be looked up again; nothing about you is attached to it. The extension has no account or login, sets no cookies, loads no third-party code, carries no analytics, and does not read your browsing history, the pages you visit, or anything else from your browser — it only sends what you ask it to look up, when you ask. Lookup results are shown in the extension and are not stored by it. The extension contacts no server other than callflow.solutions. You can remove the extension at any time from your browser's extensions page.

    7. Related policies and contact

    See our Terms of Service, Acceptable Use Policy, and Legal Request Guidelines. For privacy questions, contact support@callflow.solutions.

    ALERTSIO LLC d/b/a CallFlow
    1309 COFFEEN AVE, SHERIDAN, WYOMING 82801