Terms of Service

    Effective date: August 28, 2026 · Policy version: 2026-08-28

    1. Agreement to Terms

    By accessing or using CallFlow (the "Service"), operated by ALERTSIO LLC d/b/a CallFlow ("we"), you agree to these Terms. If you use the Service for an organization, you represent that you may bind it. Do not use the Service if you do not agree.

    2. Description of Service

    CallFlow is a cloud-based PBX management platform that provides toll-free and local call forwarding services, including: number provisioning and management, campaign-based call routing with weighted distribution, real-time call monitoring and analytics, wallet-based billing with per-second rate calculations, and multi-user access with role-based permissions.

    3. Account Registration

    You must provide truthful, current registration information, protect your credentials, and promptly report unauthorized use. You are responsible for activity under your account. We may verify information and suspend or terminate accounts used deceptively, unlawfully, or contrary to these Terms.

    4. Wallet and Billing

    The Service operates on a prepaid wallet-based billing model:

    • You must maintain a positive wallet balance to place and receive forwarded calls.
    • Calls are billed per second based on the applicable per-minute rate configured for each number or pricing rule.
    • Call costs are calculated as: (duration in seconds / 60) x per-minute rate.
    • Charges are deducted from your wallet balance upon call completion using transactional processing with row-level locking to ensure billing integrity.
    • Wallet refunds are subject to applicable law, payment-provider rules, our investigation of misuse, and these Terms.
    • We reserve the right to block call forwarding when your wallet balance is insufficient.

    5. Phone Numbers

    Phone numbers purchased through the Service are provisioned from third-party telephony providers. Numbers are licensed for use with the Service and are not owned by you. We reserve the right to reclaim numbers that are not actively used in campaigns or that violate our Acceptable Use Policy. Number availability is subject to the inventory of our telephony providers. Released numbers are permanently removed and may not be recoverable.

    6. Campaign Routing

    You are responsible for routing configuration and represent that you have lawful authority to use each number and to send calls to each destination. You must obtain all required call, messaging, and recording consents and comply with laws applicable to your traffic, recipients, and locations.

    7. Prohibited Uses

    You agree not to use the Service for:

    • Any illegal or unauthorized purpose, including violations of telecommunications laws
    • Calls, recordings, telemarketing, robocalling, or messaging without required consent or other lawful authority
    • Scams, impersonation, phishing, fraud, deceptive caller identification, or identity theft
    • Artificial, fraudulent, pumped, or otherwise non-genuine traffic
    • Harassment, threats, or abuse directed at any person
    • Interfering with or disrupting the Service or its infrastructure
    • Reselling the Service without our written authorization
    • Sanctions evasion, money laundering, or payment activity that conceals source, ownership, or purpose
    • Any activity that violates our Acceptable Use Policy

    8. Compliance, investigations, and legal process

    You will reasonably cooperate with compliance, sanctions/AML-aware payment, fraud, and abuse reviews. We may preserve relevant information, investigate, limit features, suspend service, terminate accounts, or cooperate with valid legal process as law permits. Customer notice of an action or request may be delayed or omitted when prohibited by law, order, or confidentiality obligation. Legal-process guidance is available at our Legal Request Guidelines.

    9. Service Availability

    We strive to maintain high availability of the Service but do not guarantee uninterrupted operation. The Service may be subject to scheduled maintenance, upgrades, or unforeseen outages. We are not liable for any damages arising from service interruptions or downtime. Our telephony services depend on third-party providers, and their availability may affect the Service.

    10. Intellectual Property

    The Service, including its design, code, features, and documentation, is the intellectual property of ALERTSIO LLC. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

    11. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALERTSIO LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

    12. Indemnification

    You agree to indemnify and hold harmless ALERTSIO LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights, including telecommunications regulations.

    13. Termination

    We may suspend or terminate your access to the Service for violation of these Terms, our Acceptable Use Policy, legal requirements, or material risk to the Service or others, with or without prior notice as permitted by law. Upon termination, your right to use the Service ceases. Remaining wallet balances are handled subject to applicable law, valid charges, payment-provider rules, and any fraud or abuse investigation.

    14. Governing Law

    These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Sheridan County, Wyoming.

    15. Changes to Terms

    We may modify these Terms. For material changes, we may provide notice by email or through the Service and require account holders to affirmatively accept the updated policy version before continuing to use authenticated features.

    16. Contact Information

    For questions regarding these Terms, please contact us at:

    ALERTSIO LLC d/b/a CallFlow
    1309 COFFEEN AVE, SHERIDAN, WYOMING 82801
    Email: support@callflow.solutions
    Related: Privacy Policy · Acceptable Use Policy · Legal Request Guidelines